Privacy Policy

1. Introduction

My Cleaning Solutions Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Data You Provide

When you request a quote or book our services, we collect:

• Contact Information: Name, email address, phone number
• Property Information: Property address, postcode, number of bedrooms, bathrooms, property type
• Service Requirements: Specific cleaning requirements, preferences, additional services requested
• Communication Data: Records of correspondence with you via email, phone, or WhatsApp

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical Data: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Analytics Data: Through Google Tag Manager for website performance analysis

2.3 Cookies

We use essential cookies to enable core functionality of our website. These cookies are necessary for the website to function properly and cannot be switched off. We do not use non-essential tracking cookies without your consent.

3. How We Use Your Information

We use your personal data for the following purposes, with the corresponding legal basis:

4. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Quote Requests: Retained for up to 12 months unless you book our services
• Customer Records: Retained for 7 years after the last service for tax and legal compliance
• Marketing Consent: Retained until you withdraw consent or 3 years of inactivity
• Website Analytics: Anonymized data retained for 26 months

After the retention period, we securely delete or anonymize your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure storage of sensitive information
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Marketing Communications

We will only send you marketing communications if you have given us consent or if we have a legitimate interest (e.g., following up on a quote request). You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at [email protected]
• Replying "STOP" to any marketing text message

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

10. International Data Transfers

We primarily process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in accordance with UK GDPR requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last updated" date. Significant changes will be communicated to you via email or a prominent notice on our website.

12. Contact Us